Notice windows by vehicle & trip
Different vehicles carry different commitments — a single sedan can be re-deployed quickly; a Limo Sprinter wedding cannot. Find your reservation type below to see what notice you need to give for a full refund.
Sedans & SUVs
BMW 7 Series · Mercedes E-Class · Cadillac Escalade · Lincoln Navigator · GMC Yukon · Chevrolet Suburban
- Cancel 12+ hours before pickup — no charge.
- Cancel 4–12 hours before pickup — 50% of the trip total.
- Cancel under 4 hours, or no-show — full charge.
Mercedes Maybach
Executive transportation · VIP travel · single-vehicle premium service
- Cancel 24+ hours before pickup — no charge.
- Cancel 12–24 hours before pickup — 50% of the trip total.
- Cancel under 12 hours, or no-show — full charge.
Limo Sprinter, weddings & wine tours
Mercedes Limo Sprinter (14-passenger) · wedding parties · full-day Napa / Sonoma wine tours · multi-vehicle bookings
- Cancel 7+ days before pickup — no charge.
- Cancel 72 hours – 7 days before pickup — 50% of the trip total.
- Cancel under 72 hours, or no-show — full charge.
Road shows & special events
Multi-day road shows · conference transportation packages · custom-itinerary special events booked with a written confirmation
- Custom-itinerary bookings are confirmed against fixed chauffeur and vehicle blocks and cannot be refunded.
- Date changes may be possible subject to availability — we'll always try.
Quick reference
| Booking type | Notice required | Refund |
|---|---|---|
| Sedans & SUVs | 12 hours | notice for full refund |
| Mercedes Maybach | 24 hours | notice for full refund |
| Limo Sprinter, weddings & wine tours | 7 days | notice for full refund |
| Road shows & special events | Non-refundable | once confirmed in writing |
How to cancel or change a booking
The fastest way is to call us — we answer 24/7 — and we can confirm the change on the spot:
- Phone: +1 (415) 705-9199
- Email: Sfblackcarservice@gmail.com
Whichever channel you use, please include the full name on the booking, the pickup date and time, and (if available) the booking confirmation number. We'll process the cancellation immediately and email you a confirmation; refunds back to the original card take 5–10 business days to appear depending on your bank.
Edge cases & common situations
Flight cancellations
If your inbound flight is cancelled or significantly changed, contact us as soon as you have your new arrival information. Airport transfers paired to a tracked flight are protected against airline-caused delays — you'll never be charged because the airline let you down.
Weather, road closures & emergencies
If we have to cancel because of conditions outside our control — extreme weather, road closures, evacuations — you'll receive a full refund. If you choose to cancel because of forecasted conditions, the standard tier above applies.
Reducing or shortening a trip
Need fewer hours than booked, or want to cut a trip short on the day? We bill for the original booked time minimum. Reductions made before the cancellation window can usually be re-quoted — just call.
Switching vehicles
Vehicle swaps before the cancellation window are no charge. Inside the window we'll do our best, but the original booking commitment stands if a vehicle has been blocked off for you.
Outside-Bay-Area & long-distance trips
Long-distance transfers (Lake Tahoe, Carmel, LA, etc.) and partner-network bookings outside our home service area follow Tier 3 timelines by default. Specifics will be confirmed in writing at booking.
Why we have these tiers
A short note in case the structure feels strict: when you book a chauffeur, we block off a real human being and a real vehicle for the full duration of your trip. For a sedan that's a few hours' notice to redeploy. For a Sprinter wedding where the chauffeur has cleared their week and other parties have been turned away, that's not recoverable on short notice. The tiers above are designed to be fair to both sides — generous when it costs us little, firm when it costs us a lot.
We're a small team and we read every cancellation. If your situation is unusual, call us — we'd rather work with you than apply the rule book.