Privacy Policy

To handle your reservation and provide chauffeur service, we collect:

• Booking details — pickup and drop-off addresses, date and time, vehicle preference, passenger count, child-seat needs, special requests.
• Contact information — your full name, phone number, and email address so we can confirm the reservation and stay in touch.
• Flight information — for airport transfers, the flight number you provide, used to track arrival times.
• Payment information — when payments are enabled, card details are processed by our payment provider (Stripe). We do not store full card numbers on our own systems.
• Communication records — call logs, text messages, emails, and notes added by our reservation desk.
• Site analytics — anonymized usage data (pages visited, browser type, referring source) collected by standard web analytics.

• Confirm, schedule, dispatch, and complete your reservation.
• Notify the chauffeur and our dispatch team of your trip details.
• Track inbound flights and adjust pickup times automatically.
• Process payments and send receipts.
• Respond to your questions, follow up after a trip, and improve our service.
• Comply with legal obligations (tax records, insurance, regulatory requirements).

We do not sell your personal information to third parties.

We share the minimum amount of information necessary with:

• Your assigned chauffeur — name, phone number, pickup details, and any special requests relevant to the trip.
• Service providers we rely on to operate the business — including our reservation system, payment processor (Stripe), notification systems (Telegram, email and SMS providers), and mapping services.
• Legal authorities — if required by law, court order, or to protect the safety of our guests, chauffeurs, or property.

Our website uses essential cookies to keep the booking widget working and a small number of analytics cookies to understand how the site is used. We do not use cookies for cross-site advertising or behavioral tracking. You can disable cookies in your browser; the site will still work, though some convenience features may not.

We keep reservation and trip records for as long as needed to provide service, follow up, and meet legal and tax obligations — typically up to seven years for billing records. After that, records are securely deleted or anonymized.

You can ask us to:

• See what information we hold about you.
• Correct anything that's inaccurate.
• Delete your record (subject to legal retention requirements above).
• Opt out of marketing communications at any time — every email has an unsubscribe link.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information has been collected and the right to delete that information. Contact us at the address below to exercise any of these rights.

We use industry-standard safeguards to protect your information — HTTPS encryption in transit, restricted access for our team, and reputable third-party providers for payments and storage. No system is 100% secure, but we treat your information with the same care we treat your trip.

Our services are intended for adults arranging transportation. We don't knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we'll delete it.

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the homepage or notified by email if we have one for you.

Questions about this policy or about the information we hold? Reach out:

• Phone: +1 (415) 705-9199
• Email: Sfblackcarservice@gmail.com
• Service area: San Francisco Bay Area, CA